Client Engagement Specialist

Company: CNS Occupational Medicine
Job Type: Full Time
Job Location: Millsboro DE

Division: CNS Occupational Medicine
Reports To: Vice President of Occupational Medicine
Classification: FT; Non-Exempt

Position Overview: The Client Engagement Specialist is responsible for DOT and Non-DOT drug and alcohol consortium administration, data entry, and testing. The CES is also responsible for MRO-A responsibilities within the program.

Primary Responsibilities and Duties

• Greeting and Check-In at the Occupational Medicine Clinic
• General reception and direction of all guests of CNS Companies
• Administration of the DOT drug and alcohol consortium and Non-DOT drug and alcohol testing programs
• Drug and Alcohol testing within the OccMed clinic
• Medical Review of drug and alcohol testing within the MRO program, as an MRO Assistant (MRO-A)
• Ensure sanitization of all examination rooms
• Audiogram testing assistance within clinic, as needed

Secondary Responsibilities and Duties

• On-site drug and alcohol testing
• On-site audiogram testing assistance, as needed
• Medical Billing and Accounts Receivable (AR) for the OccMed program
• Administering and assisting with additional services as needed

Skills/Competencies

• Exceptional customer service skills
• Ability to work within a team
• High level of organization
• Ability to multi-task and perform and coordinate multiple duties within a workspace
• Positive communication skills verbally and in writing

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